The short version of how we run the apartment, so you know what to expect. Your booking is made under our booking terms; if anything here differs, the booking terms apply.
Check-in and check-out
- Check-in is from 4pm and check-out is by 11am. An early check-in or late check-out may be possible by prior arrangement, and we are happy to arrange luggage storage.
- Check-in is self check-in. Your welcome guide is emailed two days before arrival, with your unique door code, Wi-Fi details and everything else you need for your arrival.
- Please leave the apartment as you found it: dishes washed or in the dishwasher, rubbish in the outside bins, lights off, heating turned down to 16 degrees, and windows and doors locked. Bin and recycling details are in your welcome guide.
Cancellation
- Your £100 booking deposit is non-refundable. If you cancel more than 21 days before arrival, any outstanding balance will not be collected. If you cancel within 21 days of arrival, the full booking amount will normally be retained. We strongly recommend travel insurance that covers cancellation.
- If your plans change, we are happy to move your booking to alternative dates once, provided you contact us at least 14 days before your original arrival date. Full details are in our booking terms.
- If we have to cancel because the apartment becomes unavailable, we refund everything you have paid, in full.
Payment
- Payment is by card through Stripe. There is no booking fee.
- Booking more than three weeks ahead? You pay a £100 non-refundable deposit when you book, and the balance is taken automatically from the same card three weeks before you arrive. Within three weeks of arrival, you pay in full when you book.
- A refundable £200 Good Housekeeping Bond is required for all stays. For stays of up to 5 nights it is a temporary hold on your card shortly before arrival, not a payment. For stays of 6 nights or longer we will contact you before arrival to arrange it.
House rules
- The apartment sleeps up to 4, with a maximum of 3 adults. Only guests named on the booking may stay overnight.
- No parties, events or business activities involving visiting clients or customers. Guests are welcome to work remotely during their stay. Please keep noise down, especially late in the evening and early in the morning, out of respect for our neighbours.
- No smoking or vaping anywhere inside. Candles and fireworks are not permitted.
- If you choose to use the log burner and/or barbecue, please follow the safety instructions. They are used at your own risk.
- Please park only in the apartment's private space.
- Electric vehicles must not be charged from the apartment's sockets.
Pets
We are sorry, but pets are not allowed at the apartment. Assistance dogs are considered in accordance with applicable equality law.
Children and cots
Children of all ages are welcome and count towards the maximum of 4 guests. The apartment is best suited to 2 adults or families with younger children. A travel cot and high chair are available free of charge when added to your booking. Children must be supervised at all times, including in the garden.
Good Housekeeping Bond and breakages
To help us keep the apartment lovely for every guest, we ask for a refundable £200 Good Housekeeping Bond for all stays. For stays of up to 5 nights it is a temporary hold on your card shortly before arrival, not a payment. For stays of 6 nights or longer we will contact you before arrival to arrange it. It is released or returned within two days of check-out, provided everything has been left in good order. Please tell us straight away about anything damaged or not working, whether you find it or cause it. Guests are responsible for damage, breakages or loss beyond normal wear and tear, and for extra cleaning if the apartment is left in a poor state. We will always contact you with details, evidence and costs before taking anything from the bond. Full details are in our booking terms.
Safety
- Fire safety information, including what to do in an emergency, is in your welcome guide. Please read it when you arrive.
- Do not cover or tamper with any alarm, and tell us straight away if one sounds or beeps.
- In an emergency, call 999. For anything urgent about the apartment, call us on 07734 023826.
Accessibility
Access to the apartment is via external steps leading to the entrance. Inside, there are some changes in floor level, with up to two steps between certain rooms. If you have any questions about access, please ask before booking.
Your information
We use your details only to manage your booking and look after you during your stay, and occasionally to send offers to past guests, with an unsubscribe link in every email. See our privacy notice for the full detail.
If something is not right
Please tell us during your stay so we can put it right straight away. It is very hard to resolve a problem we only hear about afterwards. If you are still unhappy after your stay, email [email protected] and we will reply as quickly as we can.
Questions? Email [email protected] or call 07734 023826.